Sales Operations Support

Hybrid Point of Sale (POS) Solution

On-line POS application system accessible in the cloud.

Off-line POS hardware appliance deployed in the store (available for a low monthly lease).

• All-in-One Desktop Computer with pre-installed with a POS Application System
• Optional Battery Backup Power Supply (up to 16-hours battery life)
• Optional POS Scanner
• Optional POS Thermal Printer
• Optional POS Payment System
• Automated data sync with On-line POS system

Multi Store Branch support.

Custom Integration with 3rd Party POS systems.

Data Connector for importing Order data from CSV and MS Excel files.

Customer Loyalty Management

Support for both Loyalty Points and Membership Discount loyalty schemes.

Applies to both businesses that issue physical loyalty cards to their customers and businesses that do not.

Pre-integrated with the Hekimax POS system.

Custom Integration with 3rd Party POS systems.

Customer Management

Register and manage loyal customers’ contact and other relevant information.

Customer request and feedback management

Pre-integrated with the Hekimax POS and Loyalty Management systems.

Custom Integration with 3rd Party Customer Information and Loyalty Management systems.

Data Connector for importing Customer data from CSV and MS Excel files.

Product Management

Capture and manage product information.

Multi-branch product inventory management

Pre-integrated with the Hekimax POS and Loyalty Management systems.

Custom Integration with 3rd Party Customer Information and Loyalty Management systems.

Data Connector for importing Product and Inventory data from CSV and MS Excel files.

Promo Management

Setup special sales promos and associate them with qualified products or product categories.

Support for Promo start and end dates.

Pre-integrated with the Hekimax POS system.

Custom Integration with 3rd Party POS systems.

Customer Insights

Actionable, predefined retail industry specific dashboards.

Customer-centric analytics engine provides relevant insights about how customers transact with your retail stores or restaurants.

What types of customers are buying what, and when?

What types of customers are spending above and below the average per order amount?

What types of customers are shopping regularly in my stores?

What percentage of my customers were dormant without any orders in my store this month, last 3 months, or the last 6 months?

What types of customers are buying my best selling products… and what products do they buy together with those best selling products?

How does a particular customer transact with my store?

Where are my new customers coming from?

Which types of customers am I signing up?

Which types of requests are my customers making most in my stores… and what types of customers are making those requests?

Examples of Other Relevant insights

What is my year over year monthly sales trend?

What is my year over year monthly gross margin trend?

Which products are typically bought together?

What products are contributing most to my sales (all time and in the last 3 months)… and which are not?

Which store branches are contributing most to my sales?

Smart Customer Engagement

Contextual Smart Messaging Solution

2-Way Smart Messaging with micro-targeting capabilities helps maximize the effectiveness of sales promotions.

Smart Messages are initiated directly from the insights being analyzed?

Multi-channel message campaign platform (eMail, Voice, Social Media)

Support for Campaign Groups – enabling the same message to be delivered via each recipients own preferred message channel.

Message subscription opt-out support allows message recipients to opt-out of receiving promotional messages.

Control Smart Message delivery frequency and times via simple configurations.

Track message enrollment and delivery statistics and download delivery lists to Microsoft Excel

Pre-integrated with Hekimax analytics engine.

Pre-integrated with 3rd Party Messaging services.